The PACER Service Center (PSC) is experiencing long call wait times due to the enforcement of several security features that will enhance the security of PACER accounts, including updated password standards and multifactor authentication (MFA). To help mitigate the wait times, enforcement of the updated password standards has been temporarily delayed. In addition, PSC staff has advised that only users who receive a prompt to enroll in MFA when they log in should do so. If you do not receive an MFA enrollment prompt, no action is necessary. 

Please do not contact the PSC with questions about MFA until you are required to enroll. This ensures that telephone support is available for those who are required to implement MFA.  Before calling the PSC, be sure to review the MFA Tips and Resources list of common questions that have already received and answered. 

Additionally, PCS staff is interested in receiving feedback regarding MFA options using this short survey. The survey is five questions in length and asks for your PACER account number, whether or not you use a shared account, the number of authentication applications you may need (2 questions), and an opportunity to share other challenges that you have had with the rollout of MFA for PACER access.

Thank you for your patience as PSC staff work to reduce call wait times and strengthen account security.