Please review Administrative Order 22-002, Administrative Order Prescribing Procedures for Student Loan Management Program In All Bankruptcy Cases Effective October 5, 2022, to learn how debtors and their student loan lenders may seek repayment options through a student loan management program (“SLM” or “SLM Program”).
Approved Secure Online Communication Portal: Default Mitigation Management (DMM)
Student Loan Management Program Portal Training
Stretto, the portal provider for the SLM program in the Northern District of Florida, will provide step-by-step portal and process training on Wednesday, November 9 and Thursday, November 10 via webinar. Visit https://stretto.zoom.us/webinar/register/WN_O9qN9Eu8R66mrHwAWvpp5Q to register for a training session.
Resources for Debtors with Federal Student Loans
To find out if a loan is a federal loan, a debtor can create an account at https://studentaid.gov or call the Federal Student Aid Information Center, 1-800-4-FED-AID, TTY 1-800-730-8913. A debtor should contact his or her lender or loan holder to get more information about private loans.
Some federal loans may be available for an administrative discharge. An administrative discharge is where the agency cancels the debt in situations where the borrower cannot repay. There are several grounds for seeking an administrative discharge. For information about which loans are eligible for administrative discharge, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation.
For information about lowering or suspending federal student loan payments, go to: https://studentaid.gov/manage-loans/lower-payments.