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Updates from the PACER Service Center (PSC)

Tuesday, November 25, 2025

The Administrative Office of the United States Courts requested that the following information regarding the Public Access to Court Electronic Records Service Center (PSC) be disseminated broadly in an effort to reduce PSC telephonic wait times and call volume:

  • Password Reset: On October 16, 2025, PACER released an update that allows users with CM/ECF-level access (e.g., filers, interested parties, etc.) whose account search status becomes inactive due to search inactivity the ability to reset their own password without contacting the PSC.

 

  • Multi-Factory Authentication (MFA) Enrollment: Users should only enroll in MFA if prompted when logging into PACER. No action is necessary unless users receive an MFA enrollment prompt.

 

  • Inactive Search Status: Users with CM/ECF-level access are allowed to continue to file even if their search status shows as "inactive" due to six months of inactivity. Users are still required to contact the PSC if they wish to reactivate their search status if their account has been deactivated due to six months of inactivity.
     

Other common questions are answered on the PACER website on the MFA Tips and Resources page. Please visit this page before contacting the PSC, as most issues can be handled by following the steps outlined on the website. But if you think you need to contact the PSC, stop and consider the following guidance before making that call:

 

When to contact the PSC:

  • You will need to contact the PSC to reactivate your PACER search status if your account has been deactivated.

 

When you do not need to contact the PSC

  • If you do not receive an MFA enrollment prompt when logging into PACER, no action is necessary.
  • If you receive an MFA enrollment prompt, you can enroll on your own by following the steps outlined on the MFA Tips and Resources page. Support from the PSC is not required for enrollment.

 

Thank you for your patience as PACER works to reduce call wait times and strengthen account security. Contacting the PSC only when necessary will help ensure support is available for those who have an urgent need.